You can reach our customer support team via WhatsApp at +91 63858 34797 or via email at gramtownhere@gmail.com, Monday to Saturday from 10:00 AM to 6:00 PM. We are here to assist you with any questions or concerns. Orders can be placed on our website 24/7.
Our customer support team responds via WhatsApp live chat and email within 24 hours.

We ensure that our products are made fresh and dispatched within 1-2 days of your order. Shipping typically takes 2-4 days, depending on your location and chosen shipping option.

Please note that fulfillment and shipping times may vary based on your location, public holidays, and busy periods.

Yes, we securely wrap each glass bottle in protective materials, use sturdy packaging, and choose the fragile courier category to ensure 100% safe delivery.

We take every measure to ensure your product arrives safely.
In case, if you receive a damaged product, please contact our customer support team via WhatsApp at +91 63858 34797 or email at gramtownhere@gmail.com within 48 hours of receiving your order. Provide a photograph and video of the damage, along with your order number. Ensure the photo or video clearly shows that the product is sealed, unused and has all tags intact.

For more details, please visit our Return and Refund Policy.

To make any changes or cancel your order, please contact our customer support team via WhatsApp at +91 63858 34797 within 2 hours of placing the order. If the order has already started processing after this time, we are unable to make any changes or cancel it.
For more details, please visit our cancellation Policy.

We currently do not offer cash on delivery to minimise the risk of order-related issues, ensure a streamlined payment process, and prioritise food safety.